Refund policy

Return & Exchange Policy

Last Updated: June 2026

At Sam's Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer returns and exchanges subject to the following policy.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must:

  • Be unworn and unused.

  • Be in their original condition.

  • Include original packaging, tags, and accessories.

  • Show no signs of damage, misuse, or alteration.

Items returned without meeting these requirements may not be eligible for a refund.

Exchange Policy

We happily offer exchanges for:

  • Different sizes

  • Different colors (subject to availability)

  • Alternative styles of equal value

Exchange requests must be submitted within 30 days of receiving your order.

If the requested replacement item is unavailable, store credit or an alternative exchange option may be offered.

Non-Returnable Items

For hygiene and quality assurance reasons, we reserve the right to refuse returns or exchanges for:

  • Worn footwear

  • Damaged products caused by misuse

  • Items returned without original packaging

  • Clearance, promotional, or final-sale items (if marked as non-returnable)

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to an incorrect or defective item supplied by Sam's Fashion.

Defective or Incorrect Items

If you receive:

  • A defective product

  • A damaged item

  • An incorrect item

Please contact us within 48 hours of delivery with photos and order details so we can resolve the issue promptly.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item received is defective

  • The wrong item was shipped

  • The product arrived damaged

In such cases, Sam's Fashion will arrange a replacement or provide appropriate assistance.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team with:

  • Order Number

  • Full Name

  • Contact Information

  • Reason for Return or Exchange

  • Photos (if applicable)

Contact Us

Sam's Fashion
Dubai, United Arab Emirates

Email: support@samsfashion.com

Website: www.samsfashion.com

We appreciate your trust in Sam's Fashion and are committed to making your shopping experience enjoyable and hassle-free.